配送ポリシー

Innerverse — Shipping Policy

At Innerverse, we strive to ensure your order arrives smoothly, safely, and on time. By placing an order with us, you agree to the terms below.

Order Processing Time

  • Orders are typically processed within 2–4 business days.

  • Processing times may extend during peak periods, new drops, or promotional sales.

  • Orders are not processed on weekends or holidays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Selected shipping method

Estimated delivery times (after processing):

  • U.S. orders: 3–7 business days

  • International orders: 7–21 business days (varies by country)

These are estimates — Innerverse cannot guarantee exact delivery dates.

Tracking Orders

Once your order ships, you will receive a tracking number via email.
If your tracking information is missing or not updating, please contact us for assistance.

Shipping Address Accuracy

Customers are responsible for ensuring all shipping address details are correct at checkout.
Innerverse is not liable for:

  • Incorrect or incomplete addresses

  • Delivery issues caused by address errors

If the order is returned due to incorrect address, the customer may be responsible for reshipment fees.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and marked as delivered by the carrier:

  • Innerverse is not liable for lost, stolen, or missing packages.

  • For claims, customers must contact the shipping carrier directly.

If a package appears lost in transit (not marked delivered), contact us — we will assist in initiating a carrier investigation.

Customs, Duties, & Import Fees (International)

International shipments may be subject to:

  • Customs duties

  • VAT

  • Taxes or import charges

These fees are not included in the purchase price or shipping cost and are the responsibility of the recipient.

Preorders & Made-to-Order Items

If applicable:

  • These items may have extended production and shipping timelines.

  • Estimated delivery dates will be noted in product description.

Split Shipments

In certain cases, your order may ship in multiple packages due to:

  • Inventory locations

  • Product size

  • Availability

If so, you will receive separate tracking numbers.

Contact Information

For shipping questions or assistance, reach us at:

📧 Email: Innerverse.peace@outlook.com
📞 Phone: 901-453-5317