Innerverse — Return & Refund Policy

At Innerverse, we want every customer to feel aligned with their purchase. If something doesn’t resonate with you, we’re here to assist.

Returns

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return:

• Item must be unused, unwashed, and in original condition

• Original tags must be attached

• Item must be free of odors, stains, or signs of wear

• Proof of purchase (order number or receipt) must be provided

Non-returnable items:

• Final sale / clearance products

• Underwear, socks, or intimate garments

• Gift cards

• Customized or personalized items

Refunds

Once your return is received and inspected, you’ll receive confirmation of approval or denial.

• Approved refunds are issued to the original payment method

• Funds typically appear within 5–10 business days

• Original shipping costs are non-refundable

If returned items show wear, damage, or do not meet return qualifications, Innerverse reserves the right to deny the refund or issue store credit.

Exchanges

Need a different size, style, or color? We offer free exchanges within 30 days, depending on availability. Replacement shipping is covered by Innerverse.

Damaged or Incorrect Orders

If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the issue and your order number. We will correct the issue immediately at no cost to you.

How to Initiate a Return or Exchange

Contact us via:

📧 Email: Innerverse.peace@outlook.com
📞 Phone: 901-453-5317

Include:

• Your order number

• Reason for return or exchange

• Photo(s) if relevant

You will receive instructions and a return shipping label if applicable.

International Orders

For orders shipped outside the United States:

• Customers are responsible for return shipping and customs charges

• Refunds are processed once items are received and inspected